Patients & Visitors

At Pine Creek Medical Center, we value family-centered care and the dignity of the individual. To that end, we believe that visits from family members and friends play an important role in the healing process. We also believe that rest is important and that all patients deserve a quiet and private recovery period. Designated visiting hours and policies provide an effective mechanism to support these goals.

ABOUT VISITING PINE CREEK MEDICAL CENTER

Regular Visiting Hours

Regular visiting hours for the inpatient unit of the hospital are from
9:00 am – 8:00 pm, daily.

After 8:00 pm access to the hospital is monitored by security.

For safety and security visitors will need to ring the doorbell at the main entrance for entry into the hospital.

Patient Visitation

Patient visitation will be limited to two (2) people at any one time except under circumstances when more visitors are deemed necessary for the patient’s welfare.

Children under the age of 12 are not permitted on the inpatient unit. It is inappropriate for infants and children to be in a surgical patient’s room. If an adult visitor must bring a child with them to the hospital then another adult should stay with the child in the lobby during the visit.

Patients in the first few days after surgery are at a much higher risk of infection so visitors who have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting or diarrhea in the last 48 hours before a visit is planned are discouraged from visiting until they are certain they will not expose the patient to more risk of disease.

Visitors who are disruptive or disturb patients, staff, or other visitors will be asked to stop the disruptive behavior or be escorted from the premises by security.

A sleeping chair is available in all patient rooms and one adult visitor is invited to spend the night with the patient. Please inform the nurse to obtain clean bedding for this chair.

No Smoking

There is no smoking allowed in the hospital and on most of the grounds. Visitors should be respectful of Pine Creek Medical Center ’s “No Smoking” policy.

CafÉ at Pine Creek

Visitors are welcome to enjoy dining in Café at Pine Creek. Breakfast and lunch will be served at the posted hours. One guest tray per meal can be purchased for $5.00 from dining services from 7:00 am to 6:30 pm for a visitor staying with a patient in the room.

Patient Survey

We value and need any feedback from our patients and their visitors. You will be provided an opportunity to complete a survey when you are discharged from our care. Please give us your thoughts on how to improve the care provided and any positive comments you have on the staff and hospital. These surveys may be left in your room, or given to the receptionist. We appreciate the time you take completing this survey.

Directions

9032 Harry Hines Boulevard, Dallas, TX 75235 | (214) 231 CARE (2273)

Maps

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Joint Commission Seal of Approval

The Joint Commission, the nation's leading health care standards-setting and accrediting organization, accredits hospitals as well as other health care organizations. Trained surveyors assess whether these organizations meet set standards.

This recognition demonstrates that Pine Creek Medical Center is following strict guidelines and standards developed by The Joint Commission to effectively manage and meet the unique and specialized needs of patients.

As a Joint Commission-accredited hospital, Pine Creek Medical Center is concerned for the care and safety of our patients. If you feel your concerns have not been addressed, you may contact The Joint Commission at (800) 994-6610 or via email to complaint@jointcommission.org.

Joint Commission Consumer Feedback

The Joint Commission also accepts consumer feedback. You can post feedback on their website at www.jointcommission.org.

If you have questions you may contact The Joint Commission at this toll free telephone number, 8:30 a.m. to 5 p.m. Central Time, weekdays:(800)-994-6610.

You may also contact The Joint Commission at this address:

Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard